Lost or stolen device check

Take action if your phone has been lost or stolen

Call our Customer Care at 888-321-5880:

  1. Report your phone lost or stolen. They will put your account into suspend to make sure no one else is using your Lifeline service.
  2. After you report the phone lost/stolen, return to this page and enter your 10-digit Assurance Wireless phone number and email address below to redeem a special discount on a replacement phone.